Krikkya Privacy Policy

1Introduction & Purpose

Krikkya is an international online betting and gaming platform. We believe each user's personal data is a valuable asset, and protecting that asset is our responsibility.

The purpose of this Privacy Policy is to clearly inform you:

• What types of data we collect and how we collect them.
• How the information we collect is used.
• How securely your information is kept.
• What rights you have and how to exercise them.

This policy applies to Krikkya's website, mobile app, and all associated digital services. By completing the registration process, you agree to the terms of this Privacy Policy.

2What information we collect

Krikkya collects two types of information: what you provide directly, and what is collected automatically while you use the platform.

We only collect information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy. Conversations from chats or support interactions may also be stored to help improve our services.

3How we use your information

Krikkya uses your information for the following purposes:

• Account management: For registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To answer your questions, resolve complaints, and improve our services.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To meet regulatory requirements and prevent money laundering.
• Responsible gaming: To monitor your gaming behaviour and provide support where needed.
• Service improvement: To enhance the platform experience and develop new features.

If you no longer wish to receive marketing messages, you can unsubscribe at any time. Please note that essential account-related notifications cannot be turned off.

4Data Sharing & Disclosure

Krikkya does not sell your personal information. However, limited data may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared with Mobile Pay, Nagad, or other approved payment gateways to process transactions.
• Technology Service Providers: Limited data may be shared with trusted technology partners for platform operations.
• Legal authorities: Providing data in response to a court order or regulatory authority request is a legal obligation.
• Fraud Prevention Agencies: Certain information may be verified against online gaming industry fraud prevention databases.

5Data Retention & Duration

Krikkya does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account information: For the full duration your account is active, and for a minimum of 5 years after closure.
• Transaction Information: Financial transaction records are retained for up to 7 years for legal compliance.
• Communication history: Support tickets and chat history are typically retained for up to 2 years.
• Log files: Technical logs are typically deleted after 90 days.
• Marketing Preferences: Marketing preferences are updated immediately upon unsubscribing.

Upon expiry, data is securely deleted or anonymised so that individuals can no longer be identified.

6Security Measures

Krikkya uses multiple layers of security to protect your data:

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Firewall protection: Advanced firewall systems prevent unauthorised access.
• Two-factor authentication (2FA): Adds an extra layer of security to your account.
• Regular security audits: Our expert team regularly reviews the system to identify vulnerabilities.
• Restricted Access: Only authorised personnel have access to your data.
• Secure Data Centers: Data is stored in secure data centers that meet international standards.

Please note, however, that no data transmission over the internet can be guaranteed 100% secure. While we apply the highest level of protection, absolute security has its technical limits. You should also stay vigilant — use a strong password and report anything suspicious to us.

7Cookie Policy

The Krikkya website and app use cookies — small text files stored in your browser. The types of cookies we use:

• Essential Cookies: Without this cookie, the platform cannot function properly — it is essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language preference and theme settings.
• Analytics Cookies: Anonymous data is collected to understand how the platform is being used.
• Security Cookies: Helps detect fraud and unauthorized access.

8Your Rights

As a Krikkya user, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you can request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Data Portability: You may request a copy of your information in a standard, portable format.
• Right to object: You may object to certain types of data processing.

To exercise these rights, email us at support@krikkya.bet. We will endeavour to respond within 30 business days. Please note that some requests may not be fully fulfilled due to legal obligations.

9Child Protection Policy

Krikkya strictly ensures the protection of minors. Our platform is intended for individuals aged 18 and above only.

• We do not knowingly collect any information from individuals under the age of 18.
• Age verification is mandatory during the registration process.
• If we become aware that a minor is using an account, that account will be closed immediately.
• If we become aware that data from a minor has been collected, it will be deleted immediately.

10International data transfers

As an international platform, Krikkya may store your data on servers located in different countries. Regarding data transfers:

• All international data transfers comply with international data protection standards.
• Data is only transferred to countries that have adequate data protection laws in place.
• Contractual safeguards are in place for all data transfers to third parties.
• Data in transit is protected through cryptographic security measures.

Your privacy rights remain fully protected regardless of any international data transfer.

11Policy updates & changes

Krikkya may update this Privacy Policy from time to time. When changes are made, here is our commitment:

• You will be notified by email at least 30 days before any significant changes take effect.
• The last updated date will always be displayed on this page.
• All changes will be communicated via on-site notifications.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Please revisit this page periodically, especially when we send update notifications. We are committed to protecting your privacy rights at all times.

12Contact & Complaints

Contact us for any questions, concerns, or complaints regarding this Privacy Policy:

• Email: support@krikkya.bet
• Response Time: Usually within 24–48 hours.
• Language: You may reach us in Bengali or English.

Your complaint will be taken seriously and we will work to resolve it as quickly as possible. Our privacy team is available 24/7, every day of the week.